The Weber Spirit grill should not be returned to the shop where it was bought. Instead, Weber recommends contacting their Customer Service for help with any issues, including returns, repairs, or replacement parts.
Steps to Address Issues with Your Weber Spirit Grill
- Contact Weber Customer Service:
- Get in touch with Weber Customer Service using the contact details provided in your Owner’s Manual or on weber.com.
- Provide your grill’s model number and serial number (found on the cover of your Owner’s Manual or the data label on your grill) for quicker service.
- Explain the Issue:
- Describe the problem you are having with your grill. Weber Customer Service will advise you on the next steps, whether it involves troubleshooting, repair, or replacement.
- Warranty Coverage:
- If your grill is under warranty, Weber may repair or replace faulty parts or the entire grill, depending on the issue. See the Warranty Section in your Owner’s Manual for details.
- Replacement Parts:
- If particular parts need replacing, you can order them directly from Weber Customer Service or through their website.
Customer Service Contact Information
Here are the contact details for Weber Customer Service in various countries:
- Austria: service-at@weber.com
- Belgium: service-be@weber.com
- Chile: +01 56 2-3224-3936
- Czech Republic: service-cz@weber.com
- Denmark: service-dk@weber.com
- France: service-fr@weber.com
- Germany: service-de@weber.com
- Iceland: +354 58 58 900
- India: customercare@weberindia.com
- Italy: service-it@weber.com
- Netherlands: service-nl@weber.com
- Poland: info-pl@weberstephen.com
- Russia: info.ru@weberstephen.com
- South Africa: info@weber.co.za
- Spain: service-es@weber.com
- Switzerland: service-ch@weber.com
- United Arab Emirates: info@weberstephen.ae
- United Kingdom: service-uk@weber.com
- USA: support@weberstephen.com
For other countries, see the Customer Service section in your Owner’s Manual for the relevant contact details.
Note:
Weber advises against returning the product to the shop. Their Customer Service team is equipped to handle all issues, including warranty claims, troubleshooting, and replacement parts.