ELECTRIC BARBECUE DOES NOT TURN ON

SYMPTOM:

Heating element does not heat when following the instructions in the ‘Operation’ section of the Owner's Manual.

CAUSE SOLUTION:

The temperature controller may not be properly inserted into the housing. Remove and reinstall temperature controller. Always plug the temperature controller into the barbecue before plugging the power cable into the socket. There is a problem with the power flowing from the socket. Check the electrical power supply. The RCD safety device that is built-in to the temperature controller may have interrupted the power to the barbecue. If the digital thermometer display and the temperature status indicator light(s) are not on, move the red power button on the temperature controller to the OFF position in order to ‘reset’ the RCD safety device. Wait 30 seconds, then move the red power button to the ON position.

 

ERROR CODE APPEARS ON DISPLAY

SYMPTOM:

During start-up or barbecuing, an error code appears on the digital display.

• ER1 – internal RCD* has been tripped and must be reset.

• ER2 – overcurrent and unit must be reset.

• ER3 – issue with the temperature controller.

• ER4 – power delivery issue

CAUSE SOLUTION:

The temperature controller is a device that is sensitive to certain external factors. Variations in the power supply or radiofrequency may affect operation. First, turn the temperature controller off using the red power button. Unplug the power cable from the mains power and remove the temperature controller from the barbecue. Wait 30 seconds, then attach the temperature controller fully onto the barbecue before plugging the power cable into the socket. Move the red power button to the ON position.

 

 

 

BLUETOOTH® IS EXPERIENCING CONNECTIVITY ISSUES

SYMPTOM:

• Bluetooth® is having trouble maintaining connectivity or pairing with a smart device.

CAUSE SOLUTION:

Bluetooth® is a short-range signal only. If the Bluetooth® indicator on the barbecue is flashing, it is ready to pair. Make sure that Bluetooth® on the smart device is turned on and that the device is near the barbecue. Bluetooth® has already paired with another smart device. If the Bluetooth® indicator light is on but is not flashing, it means that it is already paired to a smart device. Turn off Bluetooth® on any smart device that you do not wish to have paired to the barbecue. The RCD safety device that is built-in to the temperature controller may have interrupted the power to the barbecue. If the Bluetooth® indicator light is not on, move the red power button on the temperature controller to the OFF position in order to ‘reset’ the RCD safety device. Wait 30 seconds, then move the red power button to the ON position.

If you are still experiencing any problems, contact the Customer Services at service-uk@weber.com