Symptom: Gas leaks detected during a leak check.
Solution:
- Perform a gas leak check using a soap and water solution. If bubbles appear at the connection points, turn off the gas supply and contact Weber Customer Service for replacement parts.
Customer Service Contact Information
Here are the contact details for Weber Customer Service in various countries:
- Austria: service-at@weber.com
- Belgium: service-be@weber.com
- Chile: +01 56 2-3224-3936
- Czech Republic: service-cz@weber.com
- Denmark: service-dk@weber.com
- France: service-fr@weber.com
- Germany: service-de@weber.com
- Iceland: +354 58 58 900
- India: customercare@weberindia.com
- Italy: service-it@weber.com
- Netherlands: service-nl@weber.com
- Poland: service-pl@weber.com
- Russia: info.ru@weberstephen.com
- South Africa: info@weber.co.za
- Spain: service-es@weber.com
- Switzerland: service-ch@weber.com
- United Arab Emirates: info@weberstephen.ae
- United Kingdom: service-uk@weber.com
- USA: support@weberstephen.com
For other countries, refer to the Customer Service section in your Owner’s Manual for the relevant contact information.