Symptom: Burners fail to ignite when following the ignition instructions.
Possible Causes and Solutions:
- Gas flow issue: Check if gas is flowing to the burners. Use a long-reach lighter to test gas flow. If the burner doesn’t light, disconnect and reconnect the LPG cylinder.
- Ignition system issue: If the burner lights with a long-reach lighter, the ignition system may be faulty. Contact Weber Customer Service for assistance.
Customer Service Contact Information
Here are the contact details for Weber Customer Service in various countries:
- Austria: service-at@weber.com
- Belgium: service-be@weber.com
- Chile: +01 56 2-3224-3936
- Czech Republic: service-cz@weber.com
- Denmark: service-dk@weber.com
- France: service-fr@weber.com
- Germany: service-de@weber.com
- Iceland: +354 58 58 900
- India: customercare@weberindia.com
- Italy: service-it@weber.com
- Netherlands: service-nl@weber.com
- Poland: service-pl@weber.com
- Russia: info.ru@weberstephen.com
- South Africa: info@weber.co.za
- Spain: service-es@weber.com
- Switzerland: service-ch@weber.com
- United Arab Emirates: info@weberstephen.ae
- United Kingdom: service-uk@weber.com
- USA: support@weberstephen.com
For other countries, refer to the Customer Service section in your Owner’s Manual for the relevant contact information.