Why is my electric Q not heating up? In this case the defect may be caused by the heating element or the control unit. Our technicians will assist you in solving the problem. To get to the contact form, please click here. Related articles My electrical Q is causing a short circuit, what should I do? What does the red light on my Electric Q mean? Where can I find my Serial Number? Can I use my electric barbecue when it rains or snows? When starting my electric grill for the first time I smell a slight burning. Is this normal?